Level 2 Certificate in Customer Service for Health and Social Care Settings

Course overview:
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.

Assessments:

• Unit 1: Preparing to deliver customer service in health and social care settings
• Unit 2: Understand the specific needs of customers accessing health and social care
• Unit 3: Effective communication for health and social care
• Unit 4: Teamwork in health and social care settings

This qualification aims to:
Support learners in the study of customer service in health and social care.

The objective of this qualification is to:

• Develop an awareness of customer service in health and social care
• Understand how to communicate effectively in a health and social care setting
• Understand the needs of customers who access health and social care services
• Understand teamwork in health and social care settings.

Learning method:
Studying via Remote E-Learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available Fully online.

During your course, a member of the team will contact you at least once a month. It is important that you are available to respond to this communication.

To help you stay on track, you will be provided with unit submission deadlines. Your first unit must be submitted within four weeks of your enrolment date.

Eligibility for funding: TBC 2026

If you would like more information, please call the Remote E-Learning Team on 0151 257 2179 or email: remote-e-learning@riversidecollege.ac.uk