Level 2 Certificate in Information, Advice or Guidance:

Course overview:
This qualification will develop your knowledge of how to provide effective advice and guidance to customers, students or clients in the workplace.

Assessments:

• Unit 1: Information, Advice or Guidance in Practice
• Unit 2: Developing Interaction Skills for Information, Advice or Guidance
• Unit 3: Signposting and Referral in Information, Advice or Guidance
• Unit 4: Information, Advice or Guidance – Context
• Unit 5: Managing Information

This qualification aims to:

• Develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

The objective of this qualification is to:

• Prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.

Learning method:
Studying via Remote E-Learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available Fully online.

During your course, a member of the team will contact you at least once a month. It is important that you are available to respond to this communication.

To help you stay on track, you will be provided with unit submission deadlines. Your first unit must be submitted within four weeks of your enrolment date.

Eligibility for funding: TBC 2026

If you would like more information, please call the Remote E-Learning Team on 0151 257 2179 or email: remote-e-learning@riversidecollege.ac.uk