Level 2 Certificate in Principles of Customer Service

Course overview:
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

Assessments:

• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to develop customer relationships
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop working relationships with colleagues

This qualification aims to:

• Develop learners’ knowledge and understanding relevant to working in a customer service environment.

The objective of this qualification is to:

• Prepare learners for communicating with customers effectively within a business.
• Provide learners with the skills to resolve customers problems.

Learning method:
Studying via Remote E-Learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available Fully online.

During your course, a member of the team will contact you at least once a month. It is important that you are available to respond to this communication.

To help you stay on track, you will be provided with unit submission deadlines. Your first unit must be submitted within four weeks of your enrolment date.

Eligibility for funding: TBC 2026

If you would like more information, please call the Remote E-Learning Team on 0151 257 2179 or email: remote-e-learning@riversidecollege.ac.uk