Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Course overview:
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will provide learners with knowledge of teamwork and professional standards related to the industry.

Assessments:

• Unit 1: Principles of customer service in the hospitality sector
• Unit 2: Understand effective teamwork in the hospitality sector
• Unit 3: Understand legislation and guidance relevant to the hospitality sector
• Unit 4: Understand professional personal standards in the hospitality sector

This qualification aims to:

• Educate learners on the standards required to deliver excellent customer service in the hospitality sector.

The objective of this qualification is to:

• Enable learners to develop an understanding of legislation and regulations relating to customer service delivery in the hospitality sector.
• Inform learners of the professional standards and personal development.

Learning method:
Studying via Remote E-Learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available Fully online.

During your course, a member of the team will contact you at least once a month. It is important that you are available to respond to this communication.

To help you stay on track, you will be provided with unit submission deadlines. Your first unit must be submitted within four weeks of your enrolment date.

Eligibility for funding: TBC 2026

If you would like more information, please call the Remote E-Learning Team on 0151 257 2179 or email: remote-e-learning@riversidecollege.ac.uk