Level 2 Certificate in Understanding Tenant Support in Housing:

Course overview:
This qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants.

Assessments:

• Unit 1: Introduction to the social housing sector
• Unit 2: Understand the principles of safeguarding and equality & diversity
• Unit 3: Understand mental and physical ill-health
• Unit 4: Understand reasons for problematic behaviour
• Unit 5: Understand issues affecting isolated tenants

This qualification aims to:

• Focus on the study of the social housing sector.
• Provide knowledge for those seeking employment in or recently employed in the social housing sector.

The objective of this qualification is to:

• Gain an understanding of the social housing sector.
• Understand the principles of customer service in the social housing sector.
• Understand how to identify, record and report potential issues experienced by tenants.

Learning method:
Studying via Remote E-Learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available Fully online.

During your course, a member of the team will contact you at least once a month. It is important that you are available to respond to this communication.

To help you stay on track, you will be provided with unit submission deadlines. Your first unit must be submitted within four weeks of your enrolment date.

Eligibility for funding: TBC 2026

If you would like more information, please call the Remote E-Learning Team on 0151 257 2179 or email: remote-e-learning@riversidecollege.ac.uk