Level 2 Certificate in Principles of Customer Service

Course overview
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Who is suitable?
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Learning method
Studying via distance learning means you can choose when and where you study. We ensure that you get all the support you need throughout your course in the form of a personal tutor.

This course is available: Fully online

This fully online course is made available on The Skills Network’s online learning platform, EQUAL. Online learning with a difference. EQUAL features:

• Exciting and engaging content
• Interactivity – featuring videos and games to enhance learning
• Access to an online portfolio where learning and feedback can be accessed at any time

What you will learn
This course is split into seven manageable units:

• Unit 1: Principles of customer service and delivery
• Unit 2: Understand customers
• Unit 3: Understand employer organisations
• Unit 4: Understand how to communicate with customers
• Unit 5: Understand how to handle customer information
• Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
• Unit 7: Understand how to develop customer relationships
  

Benefits

• Gain a nationally recognised qualification
• Create a long-standing career pathway within the customer service industry
• Courses are delivered as distance learning, allowing learners to choose when and where to study
• Personal tutors are assigned to ensure learners have the support needed to succeed.
  

If you would like more information, please call Aaron Unsworth on 0151 257 2179 or email: distancelearning@riversidecollege.ac.uk